Return Policy

Returns
Returns are accepted for store credit or exchange only within 30 days of merchandise ship date. If 30 days have gone by since your purchase, unfortunately we can’t offer you store credit or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it (tags attached, items unworn and unwashed) It must also be in the original packaging.
Several types of goods are exempt from being returned. Final sale items (marked down merchandise), intimates, accessories, and bodysuits can not be returned or qualify for store credit.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
If you are approved, then your return will be processed and your store credit will be emailed to you.

Shipping
To return your product please contact us at hello@andrealouis.com for a shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.